If you feel that you can’t afford to pay your Hospital bill, the first thing you should do is call us at 610-988-5820 to let us know about your situation. Your communication to us is an important key to resolving your billing concerns.
Payment in full is requested upon receipt of your bill. However, we will be happy to work with you to resolve your balance if you are unable to make a full payment immediately. The following options may be available to you.
Contact us to find out the cost of the test and to let us know about your concerns. Call or e-mail the Hospital’s Business Office Call Center.
You may also qualify for the options mentioned above, and we can help you get started with these.
There are many services at the Hospital that you may receive which might have a professional fee associated with it. For example, if you come to the Hospital for an x-ray, you can expect to see a bill or statement from West Reading Radiology Associates. West Reading Radiology Associates are the physicians who read and interpret your x-rays. In reality, you may never have seen the radiologist who is billing you, but he or she interpreted your x-ray and reported those findings back to your physician who ordered the test. Some of the common physician groups that you may become familiar with as a result of receiving a test at the Hospital include: Reading Anesthesia Associates, Reading Professional Services, and Cardiology Associates of West Reading.
It is often confusing to patients if they know they were not physically present on campus on a certain date for which they are receiving a bill. Usually, the answer is that, when you were a patient in your doctor’s office, he or she obtained a blood or urine specimen which was then sent to the Hospital laboratory for processing. For those services, you will receive a bill from The Reading Hospital and Medical Center.
Your type of insurance will affect when you actually receive a bill from the Hospital. Typically, we will send you a bill after your insurance company has processed the bill with either a payment or rejection. There might be times when your insurance has not responded to our request for payment, and you may be asked to become actively involved in resolving the open balance.
Yes. You must complete this form, or your insurance company will not pay your bills. Sometimes if an insurance company notices that the diagnosis on the bill is the result of an accident, the insurance company will want more information to determine if someone else or another insurance company should be paying the bill.
Yes. Any requests for information from your insurance company are very important. Coordination of benefits means that your insurance company thinks that you may be covered by another insurance plan in addition to their coverage. By sending you the questionnaire, they are trying to determine which insurance is responsible for paying your bills first. Please remember, if you don’t return the information, your bill will not be paid.
Your best resource to answer this question is your insurance company. If you call the Hospital’s Business Office Call Center, we will have limited information available to us. Please update our Call Center with any information that you obtain from your insurance company in respect to their rejection reason.
Yes. You are still responsible to pay the Hospital bill even if you disagree with your insurance company on its determination of nonpayment for the service. At the time of each service, our patients sign a document, which indicates that, upon receipt of a bill from the Hospital, they will pay the bill. However, you are empowered to pursue your disagreement with your insurance company through a formal grievance process. Most insurance companies have outlined the grievance procedure in your benefits pamphlet.
It comes as a surprise to many people that any injury incurred relating to a car must be submitted to the patient’s automobile insurance. Your health insurance is not responsible for paying for services that are the result of an automobile-related incident.
Many of our patients feel that this practice is not fair. However, Pennsylvania is a “no fault” state. That means that regardless of who was at fault, the bills for injuries are submitted to your automobile insurance company.
The Reading Hospital and Medical Center
Sixth Avenue and Spruce Street
West Reading, PA 19611